Member Resource Representative

4 weeks ago
ID
2017-1458
# of Openings
1
US-NV-Reno
Category
Member Service/Support
Type
Full-Time (30 Hours)

Overview

Greater Nevada Credit Union has an exciting opportunity for an enthusiastic individual who wants to Be Part of Something Greater!

 

Member Resource Representatives perform sales and maintenance and operational duties within the Member Resources Center in South Reno through both telephone and electronic communication channels. These duties, combined with providing exceptional member service, are why our membership voted Greater Nevada one of the top financial institutions in northern Nevada!  

Responsibilities

  • Enhancing member experience by accepting ownership for accomplishing new and different requests
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining products and services
  • Following established procedures 
  • Exploring opportunities to adding value to member experience 

Qualifications

  • Previous customer/member service experience
  • Enjoy working with the public over the phone
  • Possess effective verbal and written communication skills
  • Strong attention to detail
  • Desire to provide advocacy inspiring levels of member service
  • Effective relationship building skills
  • Analytical and problem-solving skills

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