Video Member Service Representative

2 weeks ago
ID
2017-1461
# of Openings
1
US-NV-Reno
Category
Member Service/Support
Type
Full-Time (40 Hours)

Overview

Greater Nevada Credit Union has an exciting opportunity for an enthusiastic individual who wants to Be Part of Something Greater!

 

Video Member Service Representatives (VMSR) are responsible for performing services and sales functions through Interactive Video Teller Machines (ITMs), telephone and electronic communication channels. These duties, combined with providing exceptional member service, are why our membership voted Greater Nevada one of the top financial institutions in northern Nevada!  

Responsibilities

  • Enhancing member experience by serving members in a professional, courteous and efficient manner through prompt handling of teller transactions via the ITM video conferencing system
  • Sell additional services by recognizing opportunities to up-sell accounts; explaining products and services
  • Following established procedures 
  • Exploring opportunities to add value to the member experience 

Qualifications

  • Excellent Communication Skills
  • Analytical and Problem Solving Skills
  • Exhibit Friendly and Outgoing Personality
  • Sales Skill and Experience
  • Effective Relationship Building Skills

 

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