Member Services Supervisor

1 month ago
ID
2017-1505
# of Openings
1
US-NV-Reno
Category
Member Service/Support
Type
Full-Time (40 Hours)

Overview

Greater Nevada Credit Union is excited to announce an opportunity for a Member Services Supervisor. We are seeking a motivated and passionate leader that will supervise the Video Member Service Representatives (VMSR) and the Regional Member Service Representative team. The successful candidate will have strong financial institution sales background and the ability to lead employees. 

 

If you are interested in being a part of a place that values ideas like Moving Forward Together, Staying Trustworthy, Inspiring One Another and Enjoying the Experience than this might be the place for you! Greater Nevada has been consistently named one of Northern Nevada's Best Places to Work. If you want to experience what it's like working for a best place to work, then apply today and join the team and Help More People Live Greater!

Responsibilities

  • Coach VMSRs and Senior/Regional MSRs to provide members with excellent member services
  • Responsible for scheduling and supervising the Regional Member Service Representative team to work at various branch locations
  • Assist the Branch Operations Manager to ensuring that production goals for the Regional MSRs and VMSRs are met 

Qualifications

  • Effectively leading a team by coaching to sales and service
  • Attention to detail
  • Analytical and problem-solving skills
  • Sales experience
  • Effective relationship building skills
  • Ability to effectively converse using the telephone/ Interactive Teller Machine

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