• Member Disputes and Fraud Specialist

    Posted Date 3 weeks ago(5/1/2018 6:27 PM)
    ID
    2018-1574
    # of Openings
    1
    Job Locations
    US-NV-Carson City
    Category
    Risk Management
    Type
    Full-Time (40 Hours)
  • Overview

    Greater Nevada Credit Union (GNCU) has an exciting opportunity for a Member Disputes and Fraud Specialist to join our Loss Mitigation team. We are looking for energetic individuals who want to connect with a company that genuinely cares about making a positive difference.

     

    Why Join Greater Nevada?

     

    Greater Nevada Credit Union continually focuses on enhancing the lives of its employees by offering competitive wages and great benefits. We pride ourselves on a greater culture and that's why we've been recognized as the #1 Best Place to Work in the Reno/Tahoe Area. Greater Nevada Credit Union has been helping Nevadans with their financial needs since 1949 and has seen expansion in all areas of business. Would you like to help more people Live Greater? At Greater Nevada, we engage our team members by offering exciting growth and professional development opportunities, rewards for outstanding commitment to our members, and support of community involvement that encourages living Greater. Ready to achieve Greater Success and join a growing team in Northern Nevada and Las Vegas? Please apply today and see what it means to Live Greater! 

    Responsibilities

    • Responsible for guiding members through the process of filing transactional disputes and other fraud related inquiries.
    • Handle in-bound calls and build supportive relationships with members to navigate complex situations.
    • Follow-up with external agencies (ie. law enforcement and shared branching) and internal support staff as needed for transactional assistance.
    • Responsible for staying informed of possible fraud trends and collaborating with Marketing and Member Services.

    Qualifications

    • Excellent communication skills
    • Professional written communication
    • Microsoft Office Products (Word, Excel, etc.)
    • Informed decision-making and analysis
    • Experience with the investigation and mitigation of financial institution fraud (preferred)

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