• Digital Experience Manager

    Posted Date 4 days ago(7/12/2018 7:21 PM)
    ID
    2018-1647
    # of Openings
    1
    Job Locations
    US-NV-Carson City
    Category
    Digital Solutions
    Type
    Full-Time (40 Hours)
  • Overview

    Greater Nevada Credit Union has an exciting opportunity for a Digital Experience Manager to join the Digital Solutions Department!

     

    Why Join Greater Nevada?

     

    Greater Nevada Credit Union continually focuses on enhancing the lives of its employees by offering competitive wages and great benefits. We pride ourselves on a greater culture and that's why we've been recognized as the #1 Best Place to Work in the Reno/Tahoe Area. Greater Nevada Credit Union has been helping Nevadans with their financial needs since 1949 and has seen expansion in all areas of business. Would you like to help more people Live Greater? At Greater Nevada, we engage our team members by offering exciting growth and professional development opportunities, rewards for outstanding commitment to our members, and support of community involvement that encourages living Greater. Ready to achieve Greater Success and join a growing team in Northern Nevada and Las Vegas? Please apply today and see what it means to Live Greater! 

    Responsibilities

    • Responsible for driving progressive consumer, commercial and financial digital experience and recommend modifications in products, services and/or marketing to improve the digital member experience.
    • Work closely with credit union personnel and business partners to identify and maximize opportunities through information and technology to improve digital products, services and business processes in a multi-channel environment for desktop, mobile web and mobile applications.
    • Ability to plan, organize, monitor and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
    • Utilize processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment and digital product trends.
    • Work closely with training department and managers to ensure staff is trained and able to provide comprehensive service to members by phone, email, in-person or other digital contact channels.  Deliver customized and personal training on digital solutions and services as needed.
    • Provide creative solutions and process improvements in the execution of the electronic delivery strategy designed to exceed member expectations and achieve strategic objectives. 

     

    Qualifications

    • Three to five years experience managing digital products such as on-line banking, mobile banking or on-line web applications, preferably in the areas of digital product launch and life cycle management
    • Experience evaluating, selecting and managing vendor relationships related to digital solutions
    • Ability to plan, organize, monitor and control projects, ensuring efficient utilization of technical and administrative resources to achieve strategic objectives
    • Experience evaluating digital channel effectiveness through analytics including summarizing findings to management
    • Ability to successfully influence cross-functional teams
    • Communicate clearly and concisely via an appropriate level of verbal, written, and presentation skills.
    • Experience partnering with internal and external stakeholders to drive strategic initiatives

     

     

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