Greater Nevada Credit Union

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Greater Nevada Credit Union is looking for a dedicated team player with a passion for Helping More People Live Greater!  About The Position: The Video Member Service Representative (VMSR) is responsible for performing service and sales functions through Interactive video Teller Machines (ITMs), telephone and electronic communication channels. Who we're looking for: Before we get into the specific details of this position’s requirements and qualifications, let's focus on the bigger picture of Greater Nevada, and what makes a Greater Nevadan. At Greater Nevada, our passion is Helping More People Live Greater. When we say "people," we mean every single person who we interact with or could interact with, from our team members to our community members.   To do this, we practice CARE with our Values: - We Care Genuinely. - We build relationships because we know that we are Greater Together. - We Stay Trustworthy as we serve our communities. - "Be Bright"rings in our ears as we find custom solutions that meet our members' needs. - We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be. - In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve. These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 73,000 members and thousands upon thousands of people through our community and philanthropic work.   To live by those values, we make a deal with every single one of our team members—the CARE Deal. It's a win-win agreement that we shake hands-on at the beginning of our relationship together.   As a Greater Nevadan, that means we make four promises to you: - Compensation and Benefits – We offer Greater Pay and Greater Benefits, including: - Competitive compensation - Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents - Health Savings Account contributions - Supplemental insurance and life insurance plans - Paid time off, including vacation and sick time, 11 annual paid holidays, eight hours of personal leave, and sabbatical leave after seven years of employment - Paid time to volunteer and make a contribution to the community - Employee product and service discounts - Advancement – We strive to be a place where you can grow into your next career move, without having to leave the Greater Nevada family. So, we offer extensive training and development opportunities for each employee. Our continuous coaching culture allows for more direct and regular performance feedback and compensation. - Recognition – We invest time, energy, and resources to find creative, impactful, and fun ways to deliver recognition that fits each Greater Nevadan's successes. - Environment - Nobody wants to come to work in a place that's dull and filled with drudgery all day long. So, part of our side of the deal is ensuring you have a great place to work in and great people to work with. Our CARE deal goes both ways, so here's how we expect each team member to demonstrate they care: - Competence – Greater Nevadans know how to do their job and do it well—or they know how to access the resources they need to accomplish great things. - Attitude – We don't expect team members to plaster a fake smile on their faces every day, but we do expect them to bring their best attitude to work and strive for greatness. - Relationship building - We put a lot of emphasis on building build strong relationships with members, clients, coworkers, and the communities that we serve. Why? Because those connections enable us to live our passion: Helping More People Live Greater. - Effectiveness – We ask each Greater Nevadan to be productive, efficient, and successful at the work they do. What You'll Be Doing - Effectively demonstrate our passion and purpose as a non-profit organization by “Helping More People Live Greater.” - Serve members in a professional, courteous and efficient manner through prompt handling of teller transactions via the ITM video conferencing system. - Seek opportunities to provide members with additional products and services, in support of  branch performance goals, via the ITM video conferencing system. - Maintain knowledge of all Greater Nevada Credit Union products and services. - Apply appropriate procedures and reporting requirements of the Bank Secrecy Act. Location and Travel Requirements - Greater Nevada Credit Union’s Reno Operations Center: 9790 Gateway DriveReno, NV 89521 - Located in an idyllic small community in beautiful Northern Nevada - No travel required Compensation - Compensation is dependent on experience - Competitive compensation and Greater Benefits are part of our deal Preferred QualificationsSkills & Competencies - Excellent communication skills - Analytical and problem solving skills - Previous customer/member service experience - Previous experience selling or referring products or services - Effective relationship building skills - Strong multitasking skills with accuracy - Bilingual is a plus Physical Demands - While performing the duties of your job, you may regularly be required to sit/stand and use a keyboard, mouse, phone, and multiple monitors for an extended period (including repetitive motions with hands, fingers, arms, etc.). Our Commitment to Diversity, Inclusion, Equality and Opportunity At Greater Nevada, we believe that diversity makes us greater. When our team reflects the communities we serve, we can truly fulfill on our promise of Helping More People Live Greater.   Greater Nevada is an equal opportunity employer. Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  
Job ID
2021-2371
Type
Full-Time (40 Hours)
Location : Name Linked
Reno Operations Center (ROC)
Default: Location : City
Reno
  Greater Nevada Credit Union is currently seeking a Call Center Representative to join our Member Resource Center (Call Center) in Reno, Nevada.   As a Greater Nevada employee, you are expected to promote the products, services and image of Greater Nevada on a continuing basis to personnel, members, volunteers, business partners and the community at-large. This is expected to be done by demonstrating the employee’s elements of Greater Nevada’s C.A.R.E. culture that are Competence, Attitude, Relationship Building, and Effectiveness through appropriate words and actions.   The day to day job duties of a Call Center Representative will involve building relationships through the telephone and electronic communication with members, assisting members with teller transactions and recommending products that best fit members’ financial needs.   Apply today and see what it means to Live Greater!   Essential Functions of the Job - Effectively demonstrate our vision and purpose as an organization by “Helping More People Live Greater” - Open, close, and process transactions on member accounts - Maintain the highest level of confidentiality with all member information - Recommend appropriate products and services to help members achieve their financial goals - Maintain knowledge of all Greater Nevada Credit Union products and services - Apply appropriate procedures and reporting requirements of the Bank Secrecy Act - Comply with all regulatory compliance guidelines Preferred Qualifications Skills - Ability to work as part of a team - Previous call center experience preferred - Excellent  verbal communication skills - Effective relationship building skills - Ability to proficiently utilize a computer and computer applications - Bilingual is a plus Competencies - Effective communication - Problem solving - Time management - High level of attention to detail Physical Demands - While performing the duties of your job you may regularly be required to sit and use a keyboard (including repetitive motions with hands, fingers, arms, etc.). Benefits - HSA Employer Contribution - Medical, Dental, Vision - 401k and Match - Federal Holiday Paid Time Off - Vacation and Sick time - Supplemental Insurance Plans - Life Insurance  
Job ID
2021-2340
Type
Full-Time (40 Hours)
Location : Name Linked
Reno Operations Center (ROC)
Default: Location : City
Reno
Greater Nevada Credit Union is looking for an detail-oriented professional with a passion for Helping More People Live Greater! About The Position: The Facilities Specialist is responsible for managing and maintaining various projects in relation to the repair and maintenance of equipment and facilities in and around the various Greater Nevada locations and assist with the daily operations of the purchasing and mail room sections. Who we're looking for: Before we get into the specific details of this position’s requirements and qualifications, let's focus on the bigger picture of Greater Nevada, and what makes a Greater Nevadan.   At Greater Nevada, our passion is Helping More People Live Greater. When we say "people," we mean every single person who we interact with or could interact with, from our team members to our community members.   To do this, we practice CARE with our Values: - We Care Genuinely. - We build relationships because we know that we are Greater Together. - We Stay Trustworthy as we serve our communities. - "Be Bright"rings in our ears as we find custom solutions that meet our members' needs. - We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be. - In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve. These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 73,000 members and thousands upon thousands of people through our community and philanthropic work.   To live by those values, we make a deal with every single one of our team members—the CARE Deal. It's a win-win agreement that we shake hands-on at the beginning of our relationship together.   As a Greater Nevadan, that means we make four promises to you: - Compensation and Benefits – We offer Greater Pay and Greater Benefits, including: - Competitive compensation - Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents - Health Savings Account contributions - Supplemental insurance and life insurance plans - 401(k) match - Paid time off, including vacation and sick time, 11 annual paid holidays, eight hours of personal leave, and sabbatical leave after seven years of employment - Paid time to volunteer and make a contribution to the community - Employee product and service discounts - Advancement – We strive to be a place where you can grow into your next career move, without having to leave the Greater Nevada family. So, we offer extensive training and development opportunities for each employee. Our continuous coaching culture allows for more direct and regular performance feedback and compensation. - Recognition – We invest time, energy, and resources to find creative, impactful, and fun ways to deliver recognition that fits each Greater Nevadan's successes. - Environment - Nobody wants to come to work in a place that's dull and filled with drudgery all day long. So, part of our side of the deal is ensuring you have a great place to work in and great people to work with. Our CARE deal goes both ways, so here's how we expect each team member to demonstrate they care: - Competence – Greater Nevadans know how to do their job and do it well—or they know how to access the resources they need to accomplish great things. - Attitude – We don't expect team members to plaster a fake smile on their faces every day, but we do expect them to bring their best attitude to work and strive for greatness. - Relationship building - We put a lot of emphasis on building build strong relationships with members, clients, coworkers, and the communities that we serve. Why? Because those connections enable us to live our passion: Helping More People Live Greater. - Effectiveness – We ask each Greater Nevadan to be productive, efficient, and successful at the work they do. What You'll Be Doing - Effectively demonstrate our passion and purpose as a non-profit organization by “Helping More People Live Greater.” - Utilize common hand and power tools to perform assignments in a safe and professional manner. - Assist on joint projects to include remodel and new construction activities. - Investigate and recommend to Facilities Manager cost-effective materials and procedures to complete the various tasks assigned, obtain bids, read blue prints and schedule projects. - Perform emergency and routine maintenance on buildings and equipment at all Greater Nevada locations using accepted maintenance procedures and practices. - Create and maintain data base records accurately of tool inventory, HVAC service intervals, condition reports and other records as required. - Conduct research into new equipment and service vendors and present recommendations. Location and Travel Requirements - Greater Nevada Credit Union’s Eagle Station location: 451 Eagle Station Lane Carson City, NV 89701 - Located in an idyllic small community in beautiful Nevada - Some travel required  Compensation - Based on experience - Competitive compensation and Greater Benefits are part of our deal Preferred QualificationsSkills & Competencies - Previous experience in facilities/maintenance, project coordination, and/or construction related fields. - Proficiently utilize common hand and power tools to perform assignments in a safe manner - Demonstrated ability to perform basic maintenance repairs such as drywall, plumbing, electrical, carpentry, etc. - Demonstrated ability to interact with Greater Nevada team members and vendors to solve facilities issues in accordance with our Core Values - Experience using a computerized work order system to prioritize and monitor assigned maintenance tasks - Ability to work independently with minimal supervision as well as work in a team environment - Effective communication, listening, and customer service skills - Ability to respond to calls/inquires outside normal business hours - Proficiency in Microsoft Excel with ability to establish maintenance logs, condition logs, and tool inventory - Demonstrated ability to use various software programs to manage and monitor business equipment, such as ATMs - Must have valid driver’s license Physical Demands - While performing the duties of your job, you may regularly be required to sit/stand and use a keyboard, mouse, phone, and multiple monitors for an extended period (including repetitive motions with hands, fingers, arms, etc.). Our Commitment to Diversity, Inclusion, Equality and Opportunity At Greater Nevada, we believe that diversity makes us greater. When our team reflects the communities we serve, we can truly fulfill on our promise of Helping More People Live Greater.   Greater Nevada is an equal opportunity employer. Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.    
Job ID
2021-2302
Type
Full-Time (40 Hours)
Location : Name Linked
Silver Sage
Default: Location : City
Carson City
  Overview Greater Nevada Credit Union is currently seeking a Electronic Services Representative to join our Member Resource Center in Reno, Nevada.   As a Greater Nevada employee you are expected to promote the products, services and image of Greater Nevada on a continuing basis to personnel, members, volunteers, business partners and the community at-large. This is expected to be done by demonstrating the employee’s elements of Greater Nevada’s C.A.R.E. culture that are Competence, Attitude, Relationship Building, and Effectiveness through appropriate words and actions.   The day to day job duties of a Electronic Services Representative will perform service functions through electronic communication, and through telephone calls in the member resource center to find solutions to help our members live greater.   Apply today and see what it means to Live Greater!   Essential Functions of the Job - Strengthen member relationships through clear and concise electronic communication using appropriate grammar, spelling and punctuation - Process requests for members via electronic communication methods including, but not limited to: email, live chat, secure messaging, text and fax - Seek opportunities, through verbal and written clues, to provide members with solutions to help them live greater. Maintain knowledge of Greater Nevada Credit Union products and services - Apply appropriate procedures and reporting requirements of the Bank Secrecy Act - Answer inbound calls to support peak times in the Member Resource Center Preferred Qualifications   Skills - Ability to accurately, concisely and quickly converse using all forms of verbal, digital and written communication - Effective relationship building skills - Analytical and problem-solving skills - Previous customer service experience - Exceptional keyboarding skills Competencies - Problem solving - Time management - High level of attention to detail Physical Demands - While performing the duties of your job you may regularly be required to sit and use a keyboard (including repetitive motions with hands, fingers, arms, etc.). Benefits - HSA Employer Contribution - Medical, Dental, Vision - 401k and Match - Federal Holiday Paid Time Off - Vacation and Sick time - Supplemental Insurance Plans - Life Insurance
Job ID
2020-2293
Type
Full-Time (40 Hours)
Location : Name Linked
Reno Operations Center (ROC)
Default: Location : City
Reno